Here are the steps to download your email subscribers.
1. On the HQi menu, hover over the "Email Subscribers" tab then click "Subscribers Database".
2. In the Subscribers Database page, scroll down to the "Export Subscribers" box and click the button to download all subscribers on your database, including deactivated ones.
3. If you only want to download active subscribers, select the button on the second box, "Export Active Subscribers".